Terms & Conditions
Introduction
The following general terms and conditions (hereinafter referred to as "T&C") are applied to the sale and purchase agreement (hereinafter referred to as "agreement") of the products distributed by Akiba, having its address at B17-201 RAK Custom Building RAKEZ Business Zone-FZ RAK, United Arab Emirates (hereinafter referred to as "AKB") – through its website www.akibafurniture.com (hereinafter referred to as the "website") to its users (or clients). These T&C define the conditions under which any user (or client) may use the services or buy the products provided by AKB.
The following T&C apply exclusively to the users (or clients) defined accordingly to the laws of the United Arab Emirates, as “any natural person concluding a legal transaction for a purpose that cannot be ascribed either to their commercial or independent professional activities”.
All the information listed on the website are in English or French language. By accepting this agreement, the user (or client) declares his acceptance of the T&C before placing any order. The user (or client) also declares and agrees that any order carried out will not have a business / professional / trade scope. The user (or client) hereby guarantees that the personal data provided during the registration procedure for the Site are complete and truthful and undertakes to indemnify and hold harmless AKB from and against any losses, damages and/or liabilities deriving from and/or connected to the violation of the regulations concerning the registration on the website or the conservation of the related credentials.
All the orders placed through the website www.akibafurniture.com are intended for use in the country they were ordered from. The user (or client) declares his legal capacity to act according to the T&C set in this page.
Validity of the T&C
Please read carefully before using AKB services. By using AKB services, the user (or client) signifies his/her agreement to be bound by these conditions.
These T&C are intended to be applied to any user (or client) having a delivery address.
The agreement includes the following documents:
- 1. The T&C reported in this page;
- 2. The order confirmation received via e-mail.
The order confirmation will be sent by AKB once the user (or client) has completed the following steps in the website: (i) selected the product (or products); (ii) added those product (or products) to cart; (iii)logged in or registered on the AKB website and accepted the T&C; (iv) proceeded to checkout entering all the required information functional to delivery and billing purposes; (v) placed the order and confirmed the payment method and completed the payment process. By clicking on the "Place Order" button, the user (or client) is placing a binding order for the products shown in its basket, confirming the authorization to place such an order.
The description and photographs of products on the AKB website have illustrative purposes and do not constitute a legally binding offer (the colors may not exactly correspond to the real ones due to the internet browser or monitor characteristics). There is no legal claim to the availability and deliverability of the products shown on the website.
Whether, before the delivery of the order, the product (or products) will not be available anymore due to occurred damages or supply stock outs (of which AKB is not responsible), AKB will promptly inform the user (or client) about the inconvenience and reimburse the equivalent amount of any payment received.
AKB is entitled to reject any order made by the user (or client) and withdraw from the agreement without citing any reasons. In particular, AKB reserves the right to reject an offer if: the delivery address is outside the countries currently served by its transportation providers; the delivery address indicated by the user (or client) will result incorrect or incomplete; there is the suspect that the person placing the orders is not a consumer as defined by the definition mentioned above; an order is not confirmed through random telephonic controls; the payment is not received within 48 hours from the order confirmation or within 24 hours from the email reminder.
The order will be processed by AKB according to the procedure reported above and to the specific timing reported in each product page of the website. AKB will not be responsible for any damages occurred to the products for their usage after the delivery from the transportation carriers and for delays in delivery due to the latter.
No other general or conditions can replace or substitute the T&C set in this page. Should one or more provisions of these T&C be defined invalid under any law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will hold their value.
Prices
The prices shown on the AKB website are in USD and excluding VAT according to the applicable Law.
Transportation costs will be shown separately in the order checkout page.
Payment
The user (or client) who wishes to conclude the agreement and purchase the product (or products) must express this willingness through a website request clicking the place order button in the checkout page, where, following the procedures described above, it will send the purchase order confirmation and proceed to the payment. The payment is due from the time of order. The user (or client) undertakes to pay the agreed price for the product ordered on the website (product price and shipping) by using the payment methods made available.
In the case of credit card payment, AKB has the rights to request the copy of an identity document confirming the ownership of the credit card. The payment method data will be processed through a server-to-server secure connection that utilize the SSL Protocol (Secure Sockets Layer). AKB s not responsible of any payment gateways pages that are not directly managed by AKB itself.
Transportation risks transfer
The transfer of the transportation risks from AKB to the client applies with the delivery of the product (or products) operated by the carrier to the address indicated by the client.
During the possible withdrawal period referred below, the client is responsible for the product (or products) as guardian. In case of damage or destruction of the product (or products) during the custody of the client, the client will be considered responsible.
Order Delivery
Orders will be delivered from the transportation carrier appointed by AKB from Monday to Friday.
The user (or client) is responsible for the delivery address indicated in the checkout page. Delivery is to the ground floor front door of the building and does not include any assembly or unpacking services. Floor delivery must be requested before placing the order and implies extra-costs, if available. Mailboxes will not be considered eligible for delivery for certain products. The delivery note issued by the transportation carrier will constitute a proof of transport and risks transfer.
AKB recommends the client to carry out a check of the delivered product (or products) packaging before signing the delivery note. Whether some anomalies might be noted the customer must refuse the delivery of the product (or products) or write down any reserve, detailed and dated, in the delivery note receipt. These notes must be confirmed to AKB by writing to customercare@akibafurniture.com within three (3) business days from the delivery.
Right of withdrawal
The client may withdraw from the agreement within a period of 14 days, without citing any reasons, by writing to customercare@akibafurniture.com or to B17-201 RAK Custom Building RAKEZ Business Zone-FZ RAK, United Arab Emirates. Whether the product (or products) have already been delivered, this period starts with the delivery itself of the product (or products). In that case, the client will be responsible to return the product (or products) to Akiba at the following address: Akiba’s address.
As stated by the UAE Law, the return of any damaged or incorrect product will be free of charge (the equivalent cost will be reimbursed to the client), while if the return applies to products that were corresponding to the order and have been delivered intact you will be charged the return shipping cost. That cost may vary depending upon the size and volume of the product (or products).
Products damaged by detergents / additives, or products damaged by the client for malpractice will not be replaced or refunded by AKB. A copy of the delivery note will need to be placed inside the return packing box. The risks of transport for the return of the product (or products) are on the client.
Refunds will be done within a period of thirty (30) days from the date on which the client advised AKB of the right of withdrawal exercise.
Exceptions to the right of withdrawal
The right of withdrawal does not apply on those products that are customized and/or manufactured on a single order basis. This production characteristic is reported in description provided in each product page.
Warranty and liability
AKB offers for sale top-quality design products. These products are distributed by AKB through direct agreements with furniture manufacturers and dealers, carefully selected based on their production and style criteria.
The AKB team checks, on a random base, the product (or products) before its shipment. However, the client always benefits from the product legal warranty given by each producer. AKB doubles this legal warranty with a special additional warranty policy (“Satisfied or Reimbursed”) that is valid for the thirty (30) days after the delivery (this warranty does not apply on those products that are customized and/or manufactured on a single order basis).
The legal warranty policies are governed by the Laws of The United Arab Emirates. The legal warranty is reserved to consumers: it therefore applies solely to any natural person concluding a legal transaction for a purpose that cannot be ascribed either to their commercial or independent professional activities. According to it, in the event of defective products, the client has the right to have it remedied (delivery of non-defective goods), to cancel the order or to receive a price reduction.
The product (or products) which the user claims as defective should be sent to Akiba, GSEZ – NKOK, Gabon. AKB will evaluate the existence or otherwise of the claimed defect.
AKB hereby reserves the right to ask the client to enclose the invoice and/or transport document or any other document that proves the date of purchase.
AKB’s liability towards clients is limited. Except in the case of willful misconduct or gross negligence, AKB is only responsible for any direct and foreseeable damage at the time of conclusion of the contract of sale. AKB will not be liable for any loss, loss of profit or any other damage that is not an immediate and direct consequence of the culpable breach, or which was not foreseeable at the time of conclusion of the agreement.
Trademarks
Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of AKB service and/or products are trademarks or trade dress of AKB. AKB's trademarks and trade dress may not be used in connection with any product or service that is not AKB's, in any manner that is likely to cause confusion among clients or customers or in any manner that disparages or discredits AKB.
Copyrights
AKB informs that the website, as well as all trademarks and logos used in connection with the sale of the products offered, are protected by the intellectual and industrial property rights applicable. Any kind of reproduction, communication, distribution, publication, alteration, or transformation, in any form or for any purpose, it is forbidden. AKB will proceed legally to protect these aspects.
Personal data protection
AKB is the holder of personal data collected when the user (or client) registers to the website, as well as those subsequently submitted at the order, except for the information related to the payment process for which each bank or payment gateway is responsible. AKB will not sell any of these data to any third party for commercial purposes.
The personal data requested during the AKB website registration process must be provided in a full and correct manner. Whether the data provided should change, the user (or client) is obliged to update his account with immediate effect.
For any further information on personal data, including the rights governed by the laws of the United Arab Emirates, please refer to the privacy policy section.
Contacts
For any communication, please contact Akiba Furniture at the following address:
legal address: B17-201 RAK Custom Building RAKEZ Business Zone-FZ RAK, United Arab Emirates
For contractual purposes, the use (or client) agrees that all agreements, notices, disclosures, and other communications that AKB provides electronically satisfies any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
Applicable Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. The Terms and Conditions may be amended from time to time due to modifications in laws and regulations or other reasons.
