Refund & Return Policy
Right of withdrawal
The client may withdraw from the agreement within a period of 14 days, without citing any reasons, by writing to email@example.com or to B17-201 RAK Custom Building RAKEZ Business Zone-FZ RAK, United Arab Emirates. Whether the product (or products) have already been delivered, this period starts with the delivery itself of the product (or products). In that case, the client will be responsible to return the product (or products) to Akiba at the following address: Akiba’s address.
As stated by the UAE Law, the return of any damaged or incorrect product will be free of charge (the equivalent cost will be reimbursed to the client), while if the return applies to products that were corresponding to the order and have been delivered intact you will be charged the return shipping cost. That cost may vary depending upon the size and volume of the product (or products).
Products damaged by detergents / additives, or products damaged by the client for malpractice will not be replaced or refunded by AKB. A copy of the delivery note will need to be placed inside the return packing box. The risks of transport for the return of the product (or products) are on the client.
Refunds will be done within a period of thirty (30) days from the date on which the client advised AKB of the right of withdrawal exercise.
Exceptions to the right of withdrawal
The right of withdrawal does not apply on those products that are customized and/or manufactured on a single order basis. This production characteristic is reported in description provided in each product page.
Warranty and liability
AKB offers for sale top-quality design products. These products are distributed by AKB through direct agreements with furniture manufacturers and dealers, carefully selected based on their production and style criteria.
The AKB team checks, on a random base, the product (or products) before its shipment. However, the client always benefits from the product legal warranty given by each producer. AKB doubles this legal warranty with a special additional warranty policy (“Satisfied or Reimbursed”) that is valid for the thirty (30) days after the delivery (this warranty does not apply on those products that are customized and/or manufactured on a single order basis).
The legal warranty policies are governed by the Laws of The United Arab Emirates. The legal warranty is reserved to consumers: it therefore applies solely to any natural person concluding a legal transaction for a purpose that cannot be ascribed either to their commercial or independent professional activities. According to it, in the event of defective products, the client has the right to have it remedied (delivery of non-defective goods), to cancel the order or to receive a price reduction.
The product (or products) which the user claims as defective should be sent to Akiba, GSEZ – NKOK, Gabon. AKB will evaluate the existence or otherwise of the claimed defect.
AKB hereby reserves the right to ask the client to enclose the invoice and/or transport document or any other document that proves the date of purchase.
AKB’s liability towards clients is limited. Except in the case of willful misconduct or gross negligence, AKB is only responsible for any direct and foreseeable damage at the time of conclusion of the contract of sale. AKB will not be liable for any loss, loss of profit or any other damage that is not an immediate and direct consequence of the culpable breach, or which was not foreseeable at the time of conclusion of the agreement.
Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of AKB service and/or products are trademarks or trade dress of AKB. AKB's trademarks and trade dress may not be used in connection with any product or service that is not AKB's, in any manner that is likely to cause confusion among clients or customers or in any manner that disparages or discredits AKB.
AKB informs that the website, as well as all trademarks and logos used in connection with the sale of the products offered, are protected by the intellectual and industrial property rights applicable. Any kind of reproduction, communication, distribution, publication, alteration, or transformation, in any form or for any purpose, it is forbidden. AKB will proceed legally to protect these aspects.
Personal data protection
AKB is the holder of personal data collected when the user (or client) registers to the website, as well as those subsequently submitted at the order, except for the information related to the payment process for which each bank or payment gateway is responsible. AKB will not sell any of these data to any third party for commercial purposes.
The personal data requested during the AKB website registration process must be provided in a full and correct manner. Whether the data provided should change, the user (or client) is obliged to update his account with immediate effect.
For any communication, please contact Akiba Furniture at the following address:
legal address: B17-201 RAK Custom Building RAKEZ Business Zone-FZ RAK, United Arab Emirates
For contractual purposes, the use (or client) agrees that all agreements, notices, disclosures, and other communications that AKB provides electronically satisfies any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
These Terms and Conditions are governed by the laws of the United Arab Emirates. The Terms and Conditions may be amended from time to time due to modifications in laws and regulations or other reasons.